Orders placed by 2pm ET ship the same day; orders placed after 2pm ET ship the next business day.

We ship via UPS or FedEx. If you have a carrier preference, just let us know when placing your order.

Yes, a signature is required on all deliveries to ensure your instrument arrives safely.

Instruments are packed so there is no movement inside the box, with plenty of tape to ensure safe transit.

We accept returns within 5 days of receipt. Items must be in original packaging and returns must be approved before shipping back. International orders and custom-modified items are not eligible for return.

For non-cash payments, a 3–10% restocking fee may apply.

Refunds are issued within 3 business days of receiving the returned item.

Nope! We buy everything from $100 starter instruments to $250,000 Les Paul "Bursts". Get in touch with anything you have.

Of course! We can help you ship us your guitars from anywhere in the world. Get in touch to get started.

We specialize in purchasing large collections of instruments that would normally take huge amounts of time an effort to sell.

Ish has a full staff of photographers, repair techs, and knowledgeable appraisers (for internal use only, not for insurance or estate purposes) that will work with you to make the selling process extremely easy and painless - just sit back and relax while we write you a check!

Our appraisers will work with you to provide clear value assessments including education and price references so you know you aren't getting screwed.

Yes! We buy used and vintage electric, acoustic, and bass guitars ranging in value from $50 to $50,000.

Yes! Visit our Consignment & Trade page to learn more about trading or consigning your gear.

Absolutely. We specialize in purchasing large collections and have a full team of photographers, repair techs, and appraisers to support the process.

Yes, we travel nationwide for in-person purchases. Contact us to arrange a visit.

You can reach us by email at team@ishguitars.com or visit us at 1929 Teall Ave, Syracuse, NY 13206.

Yes, we offer lessons! Visit our Lessons page for more information.

Our quality control is one of the most important aspects of Ish Guitars. In order to hold the highest possible quality standards, we are suspending new customer repairs until further notice due to our lead time growing farther than we have labor to accommodate. There is no ETA for customer repairs to open again as we do not want to put pressure on our techs, so that they can do their best work.