Shipping policy

We put a strong emphasis on fantastic shipping practices. After learning from shipping thousands of guitars, we have come up with a few shipping rules:

1. We only ship instruments and amps with UPS, or Fedex upon customer request.

2. All shipments (besides inexpensive accessories) are shipped with a signature required, no exceptions.  

3. Instruments are packed so there is no movement in the outer box, and/or inside the case (this is the key!).

4. Plenty of tape!

5. Always have shipments on the truck the same (by 2pm ET) or next day.

You will receive a tracking number as soon as your order ships. Please note: Tracking numbers usually take 24 hours before they appear in FedEx/UPS/USPS systems.  All delivery changes (hold for pickup, address change, etc.) must be requested before your purchase leaves our store, otherwise, they are the responsibility of the customer.

Last revision October 1st, 2024