SHIPPING

All of our orders are shipped with UPS and signature required at delivery (excluding small accessories).

Orders placed before 2PM EST will ship same-day.

You will receive a tracking number as soon as your order ships. Please note: All delivery changes (hold for pickup, address change, etc.) must be requested before your order leaves our store, otherwise, they are the responsibility of the customer.

RETURNS

You can return an item for any reason up to 5 days from receipt of the item, with the exception of international orders or instruments that have been modified at the customer's request. You will need to pay the return shipping cost and outgoing shipping cost (even if “free shipping” is offered), as well as applicable restocking fees dependent on your payment method (usually a 3-10% fee, specific amounts can be found at the link below).

We highly recommend reviewing our full return policy before purchasing so there are no surprises.

Email us or call us at 315-447-3243

Text us at 315-907-4259

Make an appointment to visit our showroom