SHIPPING

We put a strong emphasis on fantastic shipping practices. After learning from shipping thousands of guitars, we have come up with a few shipping rules:

1. We only ship instruments and amps with FedEx or UPS.
2. All shipments (besides inexpensive accessories) are shipped with a signature required, no exceptions.  
3. Instruments are packed so there is no movement in the outer box, and/or inside the case (this is the key!).
4. Plenty of tape!
5. Always have shipments on the truck the same (by 2pm ET) or next day.

You will receive a tracking number as soon as your order ships. Please note: Tracking numbers usually take 24 hours before they appear in FedEx/UPS/USPS systems.  All delivery changes (hold for pickup, address change, etc.) must be requested before your purchase leaves our store, otherwise, they are the responsibility of the customer.

RETURNS

You can return an item for any reason (simply just don’t like it, etc) 5 days from receipt of the item. This does not apply to international orders nor to instruments with custom modifications completed by our tech team per the customer's request (pickup change, strap button install, etc.) You will need to pay the return shipping cost and actual outgoing shipping cost (even if “free shipping” is offered), as well as applicable restocking fees dependent on your payment method.

If an item is damaged in shipping, we will always complete a return at $0 cost to you  (we will cover return shipping, and charge no restocking fee no matter the payment method, etc) AND/OR offer a partial refund to fully cover the issue. Please notify us within 48 hours of delivery if there are issues with your instrument. 

Please review our full return policy before purchasing.

Email us or call us at 315-447-3243

Text us at 315-907-4259

Make an appointment to visit our showroom